Contact
Talk to a person.
No ticket queue and no chatbot. Trade enquiries get a named contact, and we answer specification questions with actual numbers.
Trade & new accounts
trade@fitys.com
Opening an account, pricing tiers, terms and territory questions. Include your business name and roughly what you print and we can price you on the first reply.
Samples & colour cards
samples@fitys.com
Sample packs and physical colour cards, free to approved trade accounts. Tell us which styles and which colour and we will get them out.
Orders & support
support@fitys.com
Existing orders, stock availability, dispatch, returns and quality claims. Quote your account number and case label lot code if it is a quality issue.
What to send us
Give us this and we can answer in one reply.
Most back-and-forth happens because the first email is too vague. If you include the following, we can usually come back with pricing, stock and a sample plan in a single message.
- Business name and reseller or registration number
- Roughly how many units you decorate in a year
- Which styles you currently buy, and from whom
- Your main decoration method — screen, DTG, embroidery, transfer
- The colour you want your sample pack in
- Where you want goods delivered
Response times
- New account enquiries — 1 working day
- Specification questions — 1 working day
- Sample pack dispatch — 2 working days
- Stock and availability — same day
- Quality claims — same day acknowledgement
Prefer to talk it through? Email the trade desk and ask for a callback — include a time window and we will ring you.
Not a trade buyer?
FITYS does not sell to consumers. If you want printed FITYS garments, we will happily point you at a decorator near you who runs our blanks — email the trade desk and tell us where you are.